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Property Maintenance at Preston
Saving costs is always a priority so if it can be achieved at the same time as improvements to service it’s got to be good news. One of the public faces of Preston City Council is its 120 strong team of tradesmen who carry out 25,000 housing repairs each year. Relieving them of the burden of an old and inefficient paper-based system and allowing them to be more responsive and efficient was bound to pay dividends - for the council and their customers.
The Solution
Appstation’s Motivity ™ application was the vital key to taming the paper work by linking the mobile team directly with the speedy two-way flow of all the information they needed.
Carrying handheld data terminals (PDAs) that support Motivity ™ now enables the maintenance team to be more informed, responsive and effective. They can receive job alerts and easily access data such as job allocations, costs and job instructions from their own fully integrated back office systems. They can also see relevant current details of customers, products and parts availability to help smooth the work process. With the power of Motivity on their portable units the field staff can instantly update jobs, request materials and complete jobs even capturing electronic signatures. The information automatically feeds back to the council’s central systems without the need for mountains of forms.
The Benefits
More than £20,000 a year has been saved by the introduction of rules-based automatic job allocation. Tangible savings are made every day in terms of the time, energy and costs of preparing, distributing and processing paper as well as the obvious ecological benefits.
The tradesmen on the doorstep with up to date information now promote the efficient modern image of Preston City Council. More information means less need to return to base and the mobile field workers have increased efficiency. |
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Pete Jones replaces 30 - 35 panes of glass per week. Previously, each repair had to be hand written on to a job ticket and then typed by clerical staff into the Council’s IT systems - Now it’s all done automatically. “I might have 40 or 50 jobs on the go at any one time that meant 40 or 50 pieces of paper in my van. Now it’s all in one place – on my PDA, and I don’t have to waste time at the end of the day, filling out job tickets or timesheets” |
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